FAQ

How may I purchase Biogenesis products?
If you wish to obtain our price lists, brochures, commercial catalogues or solicit a pro forma, get in touch with us by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Office hours are from 09.00 to 19.00hs (-03.00 GMT), Mondays through Fridays.
For more information about how to purchase Biogenesis products visit the section Purchase Process.

Is there an authorized Biogenesis distributor in my country?
If you wish to acquire our products through an authorized Biogenesis distributor, get in touch with us by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it indicating the country and city you are in, as well as a telephone number call us to: +598 2409 9694.
Office hours are from 09.00 to 19.00hs (-03.00 GMT), Mondays through Fridays.

With which shipping methods is Biogenesis familiarized?
We are acquainted with Earth, Air and Sea shipments, according to the client’s wishes, it may be made via courier or a transportation company. DHL, Fedex, TNT, EMS, IBC, are some of the courier companies we work with in order to ship our products wherever you solicit.

For more information, visit the section: Purchase Process.

With which insurance do Biogenesis products rely on?
All Biogenesis sensors, cables and reusable extensions rely on a six months total warranty. The damage produced due to inappropriate usage or mistreatment is not covered. Biogenesis sensors’, cables’ and extensions’ lifetime depend on the appropriate treatment and maintenance.

For more information on how to maintain our line of oxygen saturation sensors, temperature sensors and electrocardiogram cables visit Loading Docks – User’s Instruction Manual.

I need a compatible sensor that does not appear in the catalogues, is Biogenesis able to custom make this sensor?
Yes. – In Biogenesis we offer more than 300 variants in sensors, cables and compatible extensions with all the brands in the market, we account with the highest technology and capable personnel for the development of the product you need. Simples get in touch with us by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it indicating company or clinic name and field and the brand and model needed. If you wish you may also get in touch with us by calling to +598 2409 9694.
Office hours are from 09.00 to 19.00hs (-03.00 GMT), Mondays through Fridays.

How may I become an authorized Biogenesis distributor?
If you wish to be a part of the Biogenesis team, contact us by writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it indicating company and field. If you wish you may also get in touch with us by calling to +598 2409 9694.
Office hours are from 09.00 to 19.00hs (-03.00 GMT), Mondays through Fridays.

With which quality certificates do Biogenesis products account with?
In Biogenesis we look up to designing and manufacturing products that meet our clients’ requirements, as well as applicable legal and regulatory requirements. The product’s safety while it is being used is of our interest. Our human resources are trained and capable of achieving competence in the activities they accomplish, as well as their involvement in the achievement of quality objectives. We select our suppliers according to their capacity in maintaining Biogenesis’ quality standards, offering feedback and information that may be helpful to them for their continuous overcoming. We currently account with all the existing quality norms, CE 0537 audited by VTT (Finland), ISO 9001/2000 e ISO 13485/2001 audited by VTT (Finland), and GMP (Good Manufacturing Practices), audited by MSP (Ministerio de Salud Pública del Uruguay/Uruguay’s Ministry of Public Health).

If you wish for more information, feel free to visit Quality Policy.

I wish to acquire Biogenesis sensors with my own brand, is this possible?
Yes, it is possible, in Biogenesis we work with some of the most important companies in Latin America and the World; manufacturing their sensors, cables and extensions, following the highest quality standards. If you wish to obtain your own line of products for SpO2, Temperature, Humidifiers or Electrocardiogram, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you wish to download our catalogues, certificates, User’s Instructions Manual, brochures, and price lists feel free to do so at Downloads.

If you wish for more information, contact us by writing to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Offices

Uruguay
Biogénesis SRL
Av. 18 de Julio 1744 - 1002
Tel: +598 2409 9694
ZIP 11.200
Montevideo - Uruguay

Brasil
Biogénesis Brasil
Tel: +5551 3251 2534
Esteio, RS. Brasil

European Authorized Representative
Emergo Group
Molenstraat 15
2513 BH, The Hague
Phone: +31 70 345 8570
The Netherlands

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Nuevo sensor de temperatura, compatible Fanem.

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